Privacy Policy

1. Introduction

ER Time ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service").

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Account Information: Email address, name, and profile information when you create an account
• Location Data: GPS coordinates and location history to provide hospital recommendations
• Medical Information: Previous visit history, medical conditions, and health data you choose to store
• Usage Data: App usage patterns, features used, and interaction with hospital listings

2.2 Automatically Collected Information

• Device information (device type, operating system, unique device identifiers)
• Log data (IP address, access times, app features used)
• Location data (with your permission)
• Crash reports and performance data

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide hospital recommendations, wait times, and emergency services
• Location Services: To find nearby hospitals and calculate distances
• Personalization: To customize your experience and provide relevant recommendations
• Communication: To send important updates, notifications, and support messages
• Analytics: To improve our app's performance and user experience
• Safety: To provide emergency services and critical health information

4. Information Sharing and Disclosure

4.1 We Do Not Sell Your Data

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

4.2 Limited Sharing

We may share your information only in the following circumstances:

• Emergency Situations: When necessary to provide emergency medical assistance
• Service Providers: With trusted third-party services that help us operate our app (hosting, analytics, maps)
• Legal Requirements: When required by law or to protect our rights and safety
• Consent: When you explicitly consent to sharing your information

5. Data Security

We implement appropriate security measures to protect your personal information:

• Encryption: All data is encrypted in transit and at rest
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Audits: Regular security assessments and updates
• Secure Storage: Data stored on secure, encrypted servers

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Export your data in a machine-readable format
• Opt-out: Unsubscribe from non-essential communications
• Location Controls: Manage location permissions in your device settings

7. Location Data

ER Time requires location access to provide hospital recommendations. We use your location data to:

• Find nearby hospitals and emergency facilities
• Calculate distances and travel times
• Provide accurate wait time estimates
• Improve our location-based services

You can disable location services at any time through your device settings, but this will limit the app's functionality.

8. Children's Privacy

ER Time is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

9. Third-Party Services

Our app may integrate with third-party services for maps, analytics, and other features. These services have their own privacy policies:

• Google Maps: Google Privacy Policy
• TomTom Maps: TomTom Privacy Policy
• OpenStreetMap: OSM Privacy Policy

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Sending you an email notification
• Providing notice through the app

Your continued use of the Service after any changes constitutes acceptance of the new Privacy Policy.

12. Contact Information